Reference

The Legal Terms Behind Your Account

Opening an account with 222bd2 means accepting a short set of terms, written in plain English so you can read them on a phone screen without scrolling twice.

Plain English wordingRegion-aware rulesbKash, Nagad, RocketClose any time
222bd2 The Legal Terms Behind Your Account
ASK THE DESK

Where to Send a Policy Question

Questions about a term land on the same desk that runs your account, so you are not passed between teams. Message us in English from the help button inside your signed-in wallet, or use the contact address at the foot of this page. Keep your registered mobile number to hand, because that is how we locate your record. If you are asking about a clause, quote the heading you are reading so the reply lands on the right paragraph.

Team online

In-account help

Sign in and open Help from your account menu. Your mobile number is already attached to the request, so we can see the clause you mean and answer in the same thread.

Email the policy desk

Write to the contact address listed at the foot of this page and put the section heading in your subject line. A screenshot helps when the issue shows on your screen.

Wallet verification queries

If a withdrawal is held for a name or wallet check, reply to the message we already sent instead of starting a new one. One thread keeps your documents together.

DATA AND SIGN-IN

How We Handle Your Account Data

The data we hold is the data your account needs: your name, mobile number, the wallet you pay from, and the record of what you did while signed in. We keep it while your account is open and for the period our bookkeeping and legal duties require after it closes. Cookies on this site do narrow jobs only, keeping you signed in and remembering your language. You can ask to see or correct what we hold, and we confirm the request on your registered number before anything changes.

What we store

Your name, mobile number, wallet reference and account history. Documents are requested only when a verification step needs them, and a closed account stops collecting new history.

Cookies on this site

A sign-in cookie keeps your session alive, and a preference cookie remembers your language and last page. Clearing them signs you out and resets those small settings.

Keeping the account locked

Your password and the OTP sent to your mobile number work together. If your phone is lost, tell support from another device and we pause sign-in until you reset it.

Asking for a copy or a change

Send the request from your registered email or through in-account help. We confirm on your mobile number, then reply with what we hold or apply the correction.

Legal Questions We Get Asked

These are the points that come up most often from Bangladesh accounts, answered the way we would answer them on a support thread. Read the one closest to your situation first, then message us if the detail you need is not here. Nothing in these answers overrides the terms you accepted, and local law still decides what is available to you.

Yes. Access depends on the law where you are and on the regions we can serve, so an account opened in Bangladesh may need a fresh check if you move abroad. Message support before a long stay elsewhere.

The version you accepted stays on your account record. An update published here replaces it from the date printed on this page, and we flag the change inside your account when it affects what you can do.

Because the money has to come from a wallet in your own name. If a bKash, Nagad or Rocket transfer arrives from someone else, we hold the payout and ask for proof before releasing it.

Yes, whenever you want. Ask through in-account help or the contact address on this page. We settle the balance under the withdrawal terms first, then close the account and stop collecting history.

Send the request from your current number, then confirm the OTP we send to it. Once that is verified we swap in the new number, and the old one stops receiving sign-in codes.

Reply on the deposit thread with the bKash, Nagad or Rocket transaction ID and the figure you sent. We match it against our records and correct the account wallet entry once the transfer is traced.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.